I have been a loyal Sears customer for many, many years. We have purchased 3 dishwashers, 3 refrigerators, 2 sets of washer/dryers, sewing machine, 2 freezers, 3 or more vacuum cleaners, all sorts of large tool things, sanders, table saws, tools of all kinds, and an amazing amount of 'service agreements' to go with all of these appliances and tools. Last week, I received my bill in the mail, my bill having a balance of $1.00. That I forgot to pay last month. And they had charged me a $15.00 late fee. On one dollar. I called to ask if this could be removed and I guess I had been late one other time during the year, because she refused. Which made me immmediately pull out my scissors, cut up my card, tape it to the bill, enclosed a $16.00 check, mailed it back to them with the explanation that I hope their $15.00 late fee was worth all of the business that I was now taking elsewhere. I will NEVER shop there again. Where has the common sense gone in this country? Where has the customer service gone? Sorry, Sears, you suck and have failed a loyal customer.